To place an order, browse our products, select the item you wish to purchase, and add it to your cart. When you're ready to check out, enter your details (such as your name, email, and shipping address), select your preferred payment method, and click "Pay Now" to complete your purchase.

Orders can be changed or cancelled free of charge before shipment. Once your order has been dispatched, cancellations are no longer possible. If you wish to return your order after delivery, please refer to our Refund Policy. Contact our support team as soon as possible for assistance.

Order cutoff time: 11:00 PM (AEST)
Orders placed after the cut-off time will be processed the following business day.

To initiate a return, please contact us at support@aussieclad.com with your order number and reason for return. Our team will review your request and provide the appropriate return instructions. Please do not send items back without contacting us first.

Once a returned item has been received and reviewed, approved refunds are processed within 7 business days. Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.